RETURN POLICY
WHAT IS YOUR RETURN POLICY?
Items may be returned or exchanged within 14 days of your order’s delivery date.
Items must be in new, unworn condition with all original tags attached. Final sale
items are non-refundable.
Please allow up to 10 business days from the time your return arrives at our
facility for our team to inspect and process your return. We will update you
via email once we’ve issued your refund.
We reserve the right to deactivate customer accounts if we identify
unusual or excessive returns activity.
Please take care when trying on your items. Without exception, we will not
offer refunds or exchanges for garments that come back with makeup,
deodorant marks, missing tags, alterations, snags, rips, tears, pet hair,
odors, stains, or any other type of damage or signs of wear.
Should your item arrive damaged, please
contact customerbasicboutique@baci-boutique.com within 48 hours of delivery
to initiate a claim. Please include the following information in your email: order
number, description of damages/issue, and clear photo(s) of the damage.
HOW DO I START A RETURN?
Please contact customerbasicboutique@baci-boutique.com within 48 hours of
delivery to initiate a return.
Refunds are issued within 10 business days of receiving your return. As a friendly
reminder, items that come back to us with any signs of damage or wear will not
be eligible for a refund.
DO I NEED TO RETURN THE PRODUCT IN ITS ORIGINAL PACKAGING?
If possible, please ship your return in its original packaging to protect it from
damage during transit. If you no longer have the original packaging, it’s not a
problem. Please ship your return in your own packaging or materials provided by
your local courier.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Please contact customerbasicboutique@baci-boutique.com
WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?
Please contact customerbasicboutique@baci-boutique.com – include:
Order #
description of damage
clear photos of all damages
Our team will reach out immediately with a resolution. If you don’t reach out
within 48 hours, our team cannot be responsible for any issues with your order.
Please keep in mind that items that have been damaged while trying on will be
considered final sale and will not be eligible for returns.
WHERE DO YOU SHIP?
We provide free standard shipping to order shipping within the U.S.
We offer free standard shipping all the time – always on orders above $200.00.
Transit times vary based on delivery address. We ship Monday-Friday, excluding
holidays via UPS and FedEx. In-stock items generally ship within 5 -7 business
days.
DO YOU SHIP INTERNATIONALLY?
At this time, we do not offer international shipping. We hope to be able to offer
this service in the future. We recommend signing up for our emails so that you
can be notified once we’ve expanded our delivery area.
DO YOU SHIP TO PO BOXES?
At this time, we do not ship to PO Boxes or APO/FPO addresses. Orders must be
shipped to a physical address.
CAN I HAVE MY PACKAGE SENT TO A FREIGHT FORWARDING COMPANY?
We do not provide delivery to any freight forwarding companies.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when you click “place order”. Once you receive
an order confirmation email, this signifies your order went through and your card
was charged.
DO YOU CHARGE SALES TAX FOR MY STATE?
Sales tax is auto collected in select states as required by law based on where you
are shipping your order. You can see the exact sales tax on your order after
entering your address information on the checkout page.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following forms of payment: Visa, Mastercard, American Express,
Discover, Apple Pay, Google Pay, Shop Pay and Paypal.
Items may be returned or exchanged within 14 days of your order’s delivery date.
Items must be in new, unworn condition with all original tags attached. Final sale
items are non-refundable.
Please allow up to 10 business days from the time your return arrives at our
facility for our team to inspect and process your return. We will update you
via email once we’ve issued your refund.
We reserve the right to deactivate customer accounts if we identify
unusual or excessive returns activity.
Please take care when trying on your items. Without exception, we will not
offer refunds or exchanges for garments that come back with makeup,
deodorant marks, missing tags, alterations, snags, rips, tears, pet hair,
odors, stains, or any other type of damage or signs of wear.
Should your item arrive damaged, please
contact customerbasicboutique@baci-boutique.com within 48 hours of delivery
to initiate a claim. Please include the following information in your email: order
number, description of damages/issue, and clear photo(s) of the damage.
HOW DO I START A RETURN?
Please contact customerbasicboutique@baci-boutique.com within 48 hours of
delivery to initiate a return.
Refunds are issued within 10 business days of receiving your return. As a friendly
reminder, items that come back to us with any signs of damage or wear will not
be eligible for a refund.
DO I NEED TO RETURN THE PRODUCT IN ITS ORIGINAL PACKAGING?
If possible, please ship your return in its original packaging to protect it from
damage during transit. If you no longer have the original packaging, it’s not a
problem. Please ship your return in your own packaging or materials provided by
your local courier.
WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Please contact customerbasicboutique@baci-boutique.com
WHAT SHOULD I DO IF I RECEIVE A DAMAGED PRODUCT?
Please contact customerbasicboutique@baci-boutique.com – include:
Order #
description of damage
clear photos of all damages
Our team will reach out immediately with a resolution. If you don’t reach out
within 48 hours, our team cannot be responsible for any issues with your order.
Please keep in mind that items that have been damaged while trying on will be
considered final sale and will not be eligible for returns.
WHERE DO YOU SHIP?
We provide free standard shipping to order shipping within the U.S.
We offer free standard shipping all the time – always on orders above $200.00.
Transit times vary based on delivery address. We ship Monday-Friday, excluding
holidays via UPS and FedEx. In-stock items generally ship within 5 -7 business
days.
DO YOU SHIP INTERNATIONALLY?
At this time, we do not offer international shipping. We hope to be able to offer
this service in the future. We recommend signing up for our emails so that you
can be notified once we’ve expanded our delivery area.
DO YOU SHIP TO PO BOXES?
At this time, we do not ship to PO Boxes or APO/FPO addresses. Orders must be
shipped to a physical address.
CAN I HAVE MY PACKAGE SENT TO A FREIGHT FORWARDING COMPANY?
We do not provide delivery to any freight forwarding companies.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged when you click “place order”. Once you receive
an order confirmation email, this signifies your order went through and your card
was charged.
DO YOU CHARGE SALES TAX FOR MY STATE?
Sales tax is auto collected in select states as required by law based on where you
are shipping your order. You can see the exact sales tax on your order after
entering your address information on the checkout page.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following forms of payment: Visa, Mastercard, American Express,
Discover, Apple Pay, Google Pay, Shop Pay and Paypal.